FAQs

♻️ Electronics & Donations

  • We accept most electronics, if it has batteries and a screen we probably take it. This includes computers, laptops, tablets, phones, monitor, printers, game consoles, keyboards, mice, cables, and chargers.


    A complete list of items we accept can be located here: More items.

    Some items may have special handling requirements, so contact us if you're unsure.

  • Donated electronics are assessed and sorted for reuse, repair, refurbishment, parts recovery, or responsible recycling. Whenever possible, Soft Logic keeps usable technology in circulation and helps connect it with people and organizations that can benefit from it.

  • Yes. Working condition isn't required for many donations. Even equipment that cannot be refurbished may contain useful components or materials that can be recovered responsibly.

  • Yes. Businesses, schools, nonprofits, churches, and other organizations can donate surplus or retired technology.

  • Soft Logic offers scheduled pickups for qualifying larger donations. Submit a pickup request and we'll contact you to confirm the details.

🤝 Community

  • You can donate usable electronics, volunteer, donate funds or supplies, participate in community events, request a class, or become a community partner.

  • Because technology can be more valuable in someone's hands than in a recycling bin. Soft Logic combines reuse, repair, responsible recycling, digital access, and education to address both electronic waste and the digital divide.

Some quick answers to common questions. Please contact us if you have additional questions or need assistance.

🔐 Data & Privacy

  • Yes. Whenever possible, back up your important files, sign out of your accounts, remove SIM and memory cards, and reset the device before donating it. Soft Logic also follows a secure data-sanitization process during processing.

  • Not always. Simply deleting files doesn't necessarily remove the underlying data. A factory reset can provide additional protection, but the appropriate sanitization method depends on the type and condition of the storage device.

  • Donated devices are handled as potentially containing sensitive information until they have been processed. Storage media is assessed and sanitized using appropriate data-destruction practices before a device is reused or redistributed.

  • NIST 800-88 is guidance from the National Institute of Standards and Technology for securely sanitizing information stored on electronic media. Soft Logic uses its principles to help ensure donated devices are appropriately sanitized before reuse.

  • If storage media cannot be reliably sanitized, it should not be reused with its existing data intact. Depending on the situation, the media may be physically destroyed or otherwise handled through an appropriate secure-disposal process.

🏠 Technology Access

  • The Tech Pantry is a community technology-access program designed to help connect people and organizations with usable, refurbished technology when resources are limited.

  • Soft Logic prioritizes community needs and available resources. Eligibility and device availability may vary depending on the program, type of equipment, and current inventory.

  • You can donate usable electronics, volunteer, donate funds or supplies, participate in community events, request a class, or become a community partner.

💻 Repair & Reuse

  • Often, yes. Older computers may be repairable, upgradeable, or suitable for less demanding tasks. Soft Logic evaluates donated equipment to determine whether it can be given another useful life.

  • Equipment that cannot reasonably be reused may be harvested for usable parts or sent through responsible electronics recycling channels.

  • Repairing and reusing technology can extend its useful life, reduce electronic waste, save money, and keep usable resources in the community.

🛡️ Digital Safety

  • Be cautious of unexpected messages that create urgency, request money or sensitive information, contain suspicious links, or claim there's a problem with an account. When in doubt, contact the organization directly using a trusted website or phone number—not the information provided in the message.

  • Don't panic. Stop interacting with the site, close it, and avoid entering additional information. If you entered a password, change it from a trusted device and enable multi-factor authentication. If financial or identity information was exposed, contact the appropriate institution immediately.

  • Use unique passwords, enable multi-factor authentication whenever available, keep your devices and apps updated, and be cautious about unexpected login requests or messages.

  • Avoid publicly sharing information such as passwords, Social Security numbers, financial information, authentication codes, or detailed personal information that could be used to impersonate or target you.